Support Reply Critique

A drafted reply was flagged for missing empathy, an unverified promise, and unclear next steps. Approve or reject each fix and watch the reply rewrite itself live.

Presets
Customer — Marcus T. · ticket #48213
"My order showed up today with the box crushed and the item cracked. I needed this for the weekend. What are you actually going to do about it?"
Empathy Trust Clarity
Original draft — 0 of 3 fixes applied

Prompt to hand back to Claude